Powerful Features for Better Support

Explore all the ways Flonnix can help you deliver exceptional customer support and streamline your operations.

Customizable Agent

Tailor your support agent’s appearance to match your brand with our flexible customization options.

Define your Agent Name

Set the agent profile picture

Use your brand colors

Set custom welcome message

Knowledge Base Integration

Upload your existing documentation, FAQs, and support content to train your Agent.

Import documents in multiple formats

Automatically extract and structure content

Custom Triggers & Actions

Create automated workflows and actions your support agent can perform to receive more data.
When conditions are met, you can:

Send Emails

Set tags to a conversation

Integrate with your existing tools through Webhooks

Analytics & Insights

Gain valuable insights into customer interactions and optimize your support strategy.

Track conversation metrics and performance

Identify common questions and pain points

Measure customer satisfaction

Review Conversations

Access and manage all customer interactions through an intuitive conversation management interface.

View all conversations in one dashboard

Filter and search by tags, ratings, or dates

Conversation summaries with key details

Review full conversation history with one click

Advanced Capabilities

Leverage these advanced features to take your customer support to the next level.

Multi-language Support

Your agent adapts to your visitor’s language.

Intent Recognition

Understand customer needs through advanced natural language processing.

Smart Lead Capture

Your agent will request the visitor contact details during the conversation.

Conversation History

Store and access past interactions for better context and data.

Calendar

Your agent can provide a link to your calendar for meetings, appointments, calls…

Conversation Summary

No matter what language your visitors speak, you will have a summary in your language.

Custom Features

Need more features?

We’re constantly expanding our platform with new capabilities to meet the evolving needs of businesses.

If you need specific features or integrations that aren’t currently available, our team can work with you to develop custom solutions tailored to your unique requirements.

Contact us today to discuss how we can enhance Flonnix to better serve your business needs.

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Ready to transform your customer support?