Powerful Features for Better Support
Explore all the ways Flonnix can help you deliver exceptional customer support and streamline your operations.
Customizable Agent
Tailor your support agent’s appearance to match your brand with our flexible customization options.
Define your Agent Name
Set the agent profile picture
Use your brand colors
Set custom welcome message




Knowledge Base Integration
Upload your existing documentation, FAQs, and support content to train your Agent.
Import documents in multiple formats
Automatically extract and structure content
Custom Triggers & Actions
Create automated workflows and actions your support agent can perform to receive more data.
When conditions are met, you can:
Send Emails
Set tags to a conversation
Integrate with your existing tools through Webhooks




Analytics & Insights
Gain valuable insights into customer interactions and optimize your support strategy.
Track conversation metrics and performance
Identify common questions and pain points
Measure customer satisfaction
Review Conversations
Access and manage all customer interactions through an intuitive conversation management interface.
View all conversations in one dashboard
Filter and search by tags, ratings, or dates
Conversation summaries with key details
Review full conversation history with one click

Advanced Capabilities
Leverage these advanced features to take your customer support to the next level.
Multi-language Support
Your agent adapts to your visitor’s language.
Intent Recognition
Understand customer needs through advanced natural language processing.
Smart Lead Capture
Your agent will request the visitor contact details during the conversation.
Conversation History
Store and access past interactions for better context and data.
Calendar
Your agent can provide a link to your calendar for meetings, appointments, calls…
Conversation Summary
No matter what language your visitors speak, you will have a summary in your language.
Custom Features
Need more features?
We’re constantly expanding our platform with new capabilities to meet the evolving needs of businesses.
If you need specific features or integrations that aren’t currently available, our team can work with you to develop custom solutions tailored to your unique requirements.
Contact us today to discuss how we can enhance Flonnix to better serve your business needs.
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