Privacy Policy

1. Introduction

This Privacy Policy explains how Flonnix collects, uses, and protects personal data. By accessing our services, you agree to this policy. We are committed to complying with GDPR, CCPA, and other applicable data privacy regulations.

2. Data Collection

We collect data necessary to create your account, including your name, email, and business details (such as business name, email, and description). We may also collect additional information, like business documents, to tailor content generation. Payment data is handled directly by Stripe.

3. Purposes for Processing

Your data is used to:

  • Create and manage accounts and chat agent.
  • Improve chatbot performance.
  • Facilitate payments and support services.

If we integrate analytics, it will be used solely to optimize the service experience.

4. Cookies and Tracking Technologies

Flonnix only uses essential cookies to enhance user experience. If you wish to disable cookies, refer to your browser’s settings.

5. Third-Party Processors

We work with third-party processors, including:

  • Stripe for payments.
  • Render for hosting
  • Resend for emails
  • Supabase for authentication, and data management.
  • Inngest for background processing.
  • Pinecone for storing your documentations for the AI Agent.
  • OpenAi for chat agents

Each third party ensures compliance with relevant data protection standards.

6. International Data Transfers

Data may be transferred internationally, including to the United States. We implement standard contractual clauses or other legal mechanisms to safeguard data transfers.

7. Data Security

Flonnix prioritizes data security, utilizing encryption for sensitive data (such as API keys) and relying on trusted providers like Supabase and Stripe, which have robust security measures in place.

8. Retention Period

We retain user, chat agent data, and conversations for the duration of the account. Upon account or chat agent deletion, associated data is deleted unless legally required to be retained.

9. Right to Access, Correct, and Delete

Users have the right to access, correct, and delete their data. This can be done through the settings and business page regarding personal and business data, through the billing page for anything related to billing, and in conversations page for conversations with visitors.
Users can also make a request by contacting our support team via our contact page.

10. AI Transparency

Flonnix uses AI to generate chat agent responses based on your provided knowledge base and take actions based on triggers set. AI may make inferences but does not make binding decisions. Human review is recommended for critical use cases before adding the agent to any website.

11. Sources of Data and AI Model Logic

AI logic relies entirely on the business content you upload and instructions given. Any response is generated in real time using those materials and general model knowledge, and may require human verification as well as testing.

12. Cookies Policy

Our Cookie Policy describes our use of cookies and tracking technologies. Users can manage cookie settings or opt out of tracking through their browser.

13. Contact Us

For any privacy-related concerns, contact us at: support@flonnix.com

Last Updated: May 4th, 2025